FAQ

Day Pass

  1. How do I utilise my pass after I have purchased it?
    After you've made a Day Pass purchase, you will receive a confirmation email and our team will be in touch via email or phone to confirm the date and time of your visit. 
  2. Which location can I use my Day Pass for?
    This Day Pass applies to Hong Kong only. The Great Room is located at 23/F One Taikoo Place, 979 King's Road, Quarry Bay. 
  3. How do I check when my Day Pass expires?
    Day Passes are valid for 30 days, starting from the date purchased! The exact expiry date of your Day Pass(es) will be stated in the confirmation email. 
  4. Can I use my Day Pass on a weekend/public holiday?
    Unfortunately, Day Passes are only valid on weekdays from 9am to 6pm, except Public Holidays. Should you require a space on a weekend/public holiday, kindly contact us at: hongkong.events@thegreatroom.co or call us at +852 5804 6001.

Virtual Offices

  1. This Virtual Office purchase applies to Hong Kong only. The Great Room address is: 23/F One Taikoo Place, 979 King's Road, Quarry Bay. Should you have questions about Virtual Office memberships for any of our other locations (Singapore, Bangkok), please email us at: onetaikoo@thegreatroom.co or call us at +852 5804 6001.
  2. What is the minimum contract period for a Virtual Office membership?
    Our current minimum contract period at this special rate, is 12-months and includes (a) corporate office address and (b) mail-handling services. For more information, please reach out to onetaikoo@thegreatroom.co or call us at +852 5804 6001.
  3. As a Virtual Office Member, do I have access to the space, the events and meeting rooms?
    This is a special 'Virtual Office' Package which only provides (a) corporate office address and (b) mail-handling services. However, if you would like a more customised Virtual Office membership and package, simply email us at onetaikoo@thegreatroom.co or call us at +852 5804 6001.
  4. Can I transfer the Virtual Office membership to another company? What if the company is also registered my name?
    Virtual Office membership is non-transferable. Should you like to register another company with The Great Room, an additional Virtual Office membership will be required. For more information, please reach out to onetaikoo@thegreatroom.co or call us at +852 5804 6001.